Customer comes home to Freezing Cold House!

It’s not a pleasant thought. You’ve just spent $10k on a new hydronic heating system. You come  home on a Sunday evening and the heating won’t turn on. What do you do? Who do you call? Seriously, it’s Sunday evening.

Well this happened to a client of ours last weekend. When we finish a job we provide documentation on how to operate the system etc. One of the pages is entitled ‘My heating isn’t working!’. We ask our clients to take 2 photos and SMS them to either myself or Robert – weekends, public holidays, whenever. One photo of the thermostat on the wall and one of the control panel on the boiler.

It was Sunday evening, 6:54pm and I receive this SMS on my phone. I wasn’t busy, just watching a bit of TV, so replied within a minute or so. In the end the problem sorted itself out, but isn’t it nice to know that when you work with us your not dealing with some huge faceless company? Here at Hydronic Heating Systems, quality and customer satisfaction is key.

If you couple this with our extensive experience in hydronic heating systems you are sure to have a recipe for success. Our product and technical knowledge is vast but what we really pride ourselves on is our exceptional customer service and ability to surpass our customers’ expectations. This can be evidenced in the large number of service awards that we have won over the years.

People often ask what secret ingredient we hold in order to provide such awesome customer satisfaction, and we have to admit that the key to our success is the fact that we are a small family run business who really do care about the outcome provided to each and every customer. The passion that comes from small family run businesses has been lost over the years, but as two brothers who both excel in different aspects of the business we are a perfect combination to win over your trust.

Many larger hydronic heating system companies suffer with poor communication put down to having too many teams to try to manage. But here at Hydronic Heating Systems we ensure every detail is able to be covered by running a smaller number of teams ensuring communication lines are tight and customers’ requests can be met and adhered to.

So, if you are looking for a hydronic heating system for your home and are looking for top quality service then take a look around our website and see what we have to offer. Working with Europe’s top hydronic heating products, and with numerous customer service awards under our belt, we are sure we can offer you a fantastic service.