What kind of radiator should I choose?2018-04-02T10:57:00+10:00

Within our vast selection of radiator designs, many of our radiators are available in vertical or horizontal options to suit any space. You can maximise the use of high ceilings or long, low spaces without compromising heat output.

We also have single, double and triple radiators available. Using models with additional rows of tubes or multiple columns maximises heat output within the same wall space/

Can I place a radiator in any space, including outdoors?2018-04-02T10:55:44+10:00

We do not recommend that radiators or towel rails are placed in swimming pool environments due to the excessively corrosive nature of chlorine. In addition, radiators should not be located in areas that have long term exposure to high levels of moisture.

When commissioning any radiator (including aluminium) on an indirect or closed system, we recommend using a suitably mixed metal inhibitor in appropriate quantities to protect against scale and corrosion.

How do I know the heat requirements when selecting a radiator?2018-04-02T10:54:50+10:00

We always recommend you choose radiators with a higher output that required as you can always turn them down and you will have the reassurance of additional heat during cold spells.

How do I bleed my radiators?2018-04-02T10:53:39+10:00

You can easily bleed your radiators yourself, by following these simple steps:

  • Switch off the heating system and allow the water to settle, preferably overnight.
  • Go to each radiator and turn the small air vent using a special air bleed key. You can purchase air bleed keys from our website. This little tool helps stop dirty water from marking carpets, floors, and walls. A built in reservoir collects the bleed water making the job super easy and fast.
  • Be sure to catch any water that bubbles out; the water may be black and dirty and could stain surfaces it comes into contact with.
  • As soon as the air bubbles cease, turn off the valve. It should not be necessary to run water from the radiator to clear the air.
  • Check for any automatic air bleed valves that may be in the system, in the boiler, or at any high points in the piping system.

Remember, a panel radiator needs a continuous flow of hot water to work effectively if the radiator is hot at the bottom but cold at the top, you will need to bleed the air out.

Why do I need to bleed my radiators?2018-04-02T10:52:42+10:00

Bleeding your radiators allows the air that is trapped inside to be released. It is important that all the air in the pipework, radiators, and boiler be removed when your heating system is installed.

Air trapped in your heating system during its operation should be removed by periodically checking. Allowing air to be trapped in the system will result in poor performance and premature failure of components within your heating system. The use of a boiler additive is recommended on all steel panel systems.

My boiler isn’t working, what should I do?2018-04-02T10:51:46+10:00

Should you have a problem with your appliance, the following list of basic checks may help solve it:

  • Is the main electricity supply to the appliance switched on?
  • Is there sufficient water pressure on the boiler? Refer to user handbook for further details.
  • Are all the external controls, including time clocks and room thermostats, calling for heat?
  • Are all radio frequencies (room thermostats) paired with adequate battery power to call for heat?
  • Is the gas turned on at the meter and are all the other gas appliances in your home operating?
  • Have you contacted your installer to confirm the fault is attributed to the boiler?
  • Remember, during the  warranty period, you should always contact your installer first.
What size boiler should I have, and what happens if the boiler power exceeds system needs?2018-04-02T10:50:08+10:00

Ideally, the power (or kWs) should be slightly over the maximum required kWs calculated for the system. If the boiler is oversized we can adjust the output to suit your particular project. For example a 28kW boiler is very common, but your home may only need 14kW of heating. We would adjust the boilers settings to run at about 16kW that way you are not using excess fuel.

My heating won’t turn off! What should I do?2018-04-02T10:47:29+10:00

If the heating symbol is visible on your thermostat, reduce your operating temperatures.

If the heating symbol is not visible on your thermostat, either the battery needs to be changed, or your thermostat relay is faulty, or your boiler or heater is faulty. A heating serviceman will need to be called to fix your heating.

My heating doesn’t work! What should I do?2018-04-02T10:46:46+10:00

Whether it be Ducted Air, Hydronic Radiator, or Hydronic floor heating, there are generally two basic parts to your heating system:

  1. The thermostat: this is in the house and turns the boiler or heater on or off; and
  2. The boiler or heater: this heats up the air, radiator, or floor.

Your thermostat ‘speaks’ to your boiler or heater to communicate when heat is required and supplies a signal for the boiler to start up. Once the thermostat has reached its set temperature, the relay then opens, turning the boiler off. You can hear the relay ‘click’ on and off when this happens.

When your heating doesn’t come on, the following checklist can assist with identifying the problem:

  •  Read the operating instructions for the thermostat to make sure it is programmed correctly
  •  Check that your boiler or heater is turned on
  •  Check the batteries in the thermostat

Once you have inspected all the elements in the above list, check if there is a display on the thermostat, if not, your thermostat may be faulty.

If there is a display on your thermostat, but your heating is still not on, put the thermostat to manual and set the temperature above room temperature, which is anywhere between 25°C and 29°C. The heating symbol should then come on the screen and your heating should turn on. If this is the case, you may proceed to reprogram the thermostat.

If the heating symbol is visible on your thermostat, but the heating still does not come on, then there is a fault with either your thermostat or boiler. A heating serviceman will need to be called to fix your heating.

Why should I choose hydronic heating over ducted heating?2018-04-02T10:45:37+10:00

Panel radiators are draught free, clean, and silent. They do not rely on noisy fans cycling on and off to provide you with the ultimate home heating. With hydronic heating, radiation and natural convection combine to produce a heating system that will exceed your expectations, both in the quality of heat and in its ability to provide uniform temperatures at the lowest possible relative humidity.

The electrical componentry in a hydronic system is minimal with wall hung boilers having an electronic ignition on startup and small economical pumps using very low amounts of electricity to operate.

There are many major distinctions between ducted and hydronic heating systems that you should be aware of before selecting the right system for your home. Ducted heating circulates and recirculates warm air using large electric fans. The air is scorched over burners then blown via ducts around your home, bringing with it airborne particles, dust, and other undesirable pollutants, all of which can be trigger factors for asthma and other breathing allergies.

What fuel should I use?2018-04-02T10:44:35+10:00

If you live in an urban area, the cheapest fuel to use is natural gas. If natural gas is not available, LPG, Electric, or solid fuel boilers can be used, along with solar input.

Is there any benefit to insulation?2018-04-02T10:43:41+10:00

As will all heating, insulation improves the effectiveness by reducing heat loss through walls and ceilings. The boiler is not running as often for a given output, thus, saving on fuel bills.

Where should a wall thermostat be installed?2018-04-02T10:42:49+10:00

A thermostat should be installed in a main living area (usually the family room). This should be located on an internal wall if possible in an area free of draughts, and away from sources of direct heat, such as radiators or direct sunlight.

What makes hydronic heating so economical to operate?2018-04-02T10:42:05+10:00

A high-efficiency boiler is used to heat water which is then circulated throughout the system by a small pump. Each area can be individually controlled so only the required amount of heat is used. Our radiators are also rated to industry standard according to the area of the house in which they are placed; bedrooms are set to 18 degrees Celsius, hallways 20 degrees, bathrooms 23 degrees, and living areas at 21 degrees. This ensures a more comfortable and even spread of temperature across your home, allowing you to control the temperature of each room whilst saving energy.

How much does it cost to install hydronic heating?2018-04-02T10:36:36+10:00

To install hydronic heating with radiators, the approximate cost is currently around $1,300 per radiator, fully installed, including the cost of a boiler in an average sized home.  A pricing guide can be accessed here showing costings for small, medium and large homes.

To install hydronic in-slab heating, the approximate cost is currently $40 – $60 per square metre.  For in-screed heating the cost is currently approximately $70 – $90  per square metre. Any variance depends on the difficulty of the installation process, individual specifications, and the size of your home

Do I need to build a brand new home to install hydronic heating?2018-04-02T10:31:17+10:00

We are experts at installing hydronic heating for all homes, existing, and new. Many Australian homes can be fitted with hydronic heating solutions any time of the year. While houses on a concrete slab may be more difficult to add a hydronic heating system due to lack of access for pipe work, it is possible to add hydronic heating nonetheless.

Is hydronic heating safe?2018-04-02T10:29:40+10:00

Hydronic heating is one of the safest, most hygienic ways to heat your home. As it is radiant heat and there is no circulation of dust and allergens, hydronic heating is the ideal heating system for the elderly, children, and pets.

There is no danger of burning or scalding since the system is fully enclosed with radiator temperatures well below boiling point. However, the surface temperature of a radiator can be quite hot to touch, so care should be taken with anyone who may not be able to adequately feel surface temperature and react when coming into contact with the radiator.

Natural convectors are a safer alternative to radiators if required, as the surface temperature of natural convectors is pleasantly warm to touch, never reaching a higher surface temperature than that of a radiator.

How does hydronic heating work?2018-04-02T10:28:13+10:00

A hydronic heating system consists of five components:

  • The boiler heats water to a thermostatically controlled temperature. Boilers can use natural gas, LPG, off-peak electricity, or can be wood fired.
  • The piping, usually made of copper/plastic or multilayer and carries the heated water from the boiler to the radiators/ convectors, and back again for reheating.
  • A pump circulates the water through the piping.
  • Radiators or convectors transfer the heat into the room (several types of radiators and convectors are available).
  • Programmable wall thermostats ideally control the heat levels (or room temperature) to optimise comfort throughout the house.
What is radiant heat?2018-04-02T10:27:18+10:00

Radiant heating systems heat people and objects throughout the room, so you can feel the difference. It simply eliminates cold draughts and keeps the heat warming you and objects around you, not the air.

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